Frequently Asked Questions (FAQs)
Q. What types of laptop parts do you sell?
A. At wattlaptop.com, we offer a wide range of high-quality laptop parts and accessories, including batteries, chargers, screens. All our products are designed to fit various laptop models, including popular brands like HP, Lenovo, Dell, and Acer.
Q. How do I know which part is compatible with my laptop?
A. To ensure compatibility, we provide detailed product descriptions for each item, including the laptop models it is compatible with. If you’re unsure, you can use our “Search by Model” tool or contact us directly for assistance. We’re happy to help you find the perfect part for your laptop.
Q . How do I place an order on your website?
A. Placing an order on wattlaptop.com is easy. Simply:
Browse our website and select the products you need.
Add the items to your cart.
Proceed to checkout and enter your shipping details.
Choose your preferred payment method.
Complete your order, and we’ll ship it to you as soon as possible.
Q. What payment methods do you accept?
A. We accept various payment methods, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Q. How long will it take for my order to be shipped?
A. Order processing typically takes 1 business days. Delivery time depends on your location and the shipping method selected. Generally, domestic shipments within the EU take 6-10 business days, while other countries international shipping may take longer.
Q. How much does shipping cost?
A. Free Shipping.
Q. Can I change or cancel my order after placing it?
A. Once an order is processed, it may be too late to make changes or cancel. However, if you contact us as soon as possible after placing your order, we will try our best to accommodate your request. If the order has already been shipped, you can return it according to our return policy.
Q. What is your return policy?
A. We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is unused and in its original packaging. For more information, visit our Return & Refund Policy.
Q. Do you offer warranties on your products?
A. Yes, all our products come with a 1-year warranty. If any product you purchase from us fails due to a manufacturer defect, we will replace it or offer a refund within the warranty period.
Q. How can I track my order?
A. Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website.
Q. How do I contact customer support?
A. If you have any questions or need assistance, feel free to contact our customer support team. You can reach us by:
Email: sales@wattlaptop.com
Phone: +86 13189759189 (for text or call)
Live Chat: Available on our website during business hours.
Q. Are your products compatible with all laptop brands?
A.While we offer a wide range of laptop parts, not all parts are compatible with every brand. Each product listing on our site includes a compatibility guide to help you find the right part for your laptop model. If you’re unsure, don’t hesitate to contact us for assistance.
Q. What should I do if I receive a defective product?
A. If you receive a defective product, please contact our customer support team immediately. We will arrange for a replacement or provide a refund according to our return policy.
Q. How do I ensure my order is secure?
A. We take your security seriously. Our website uses SSL encryption to ensure that your personal and payment information is protected during checkout. We also use trusted payment gateways like PayPal to process payments safely.
Q. Can I return a product if I change my mind?
A. Yes, as long as the product is unused, in its original packaging, and within the 30-day return period, you can return it for a refund. For detailed return instructions, please refer to our Return & Refund Policy.
Q. Do you offer tech support for installation?
A. Our products are easy to install.. However, if you need more detailed assistance, feel free to reach out to our customer service team, and we will guide you through the process or recommend a professional installer.
Q. What if I can’t find the part I need?
A. If you can’t find a specific part on our website, please reach out to us directly. We may be able to help you source it or provide alternatives that are compatible with your laptop.
Q. Will I have to pay duties and taxes?
A. Wattlaptop.com has accumulated abundant experience which helps 98% of customers avoid duties or import taxes with our shipping agents. Almost of you will have duty-free shopping with us. If you need to pay tax, we will pay for you.
Q. Do you provide corporate procurement services?
A. Yes, we provide customized procurement solutions for corporate customers. Please contact our sales team for more information.