Return and Refund Policy

At WattLaptop.com, we are committed to providing high-quality products to our customers. However, we understand that occasionally you may need to return or seek a refund for your purchase. If for any reason you are not fully satisfied with your purchase, we offer a convenient 30-day return policy. This means you can return your items within 30 days of receiving them for a full refund or exchange, as long as the return meets the conditions outlined below.

This policy outlines the terms and conditions governing returns and refunds for items purchased on our website.

Eligibility for Returns and Refunds:

  • Defective or Damaged Products: You are eligible for a return or refund if the product you received is defective or damaged. This includes manufacturing defects and any quality issues upon receipt.
  • Wrong Product Received: If the product you receive is not what you ordered, you are eligible for a return or exchange.
  • Non-Refundable Items: Products that have been damaged due to customer misuse or mishandling are not eligible for a refund or return.

Return Timeframe:

  • You must notify us of your intention to return a product within 30 days of receiving it. Any return requests after this period will not be accepted.

    Conditions for Returns:

    • The item must be returned in original condition with all original packaging, tags, and labels.
    • For hygiene and safety reasons, items must not show any signs of use, wear, or damage.
    • Returns must be shipped using a tracked shipping method to ensure safe delivery.
    • If the returned item does not meet these conditions, we reserve the right to reject the return request.

      Return Process:

      1. To initiate a return, please contact our customer support team at sales@wattlaptop.com. Provide your order number, reason for the return, and any relevant photos of the product (if applicable).
      2. Our customer service team will assess your return request and notify you of its eligibility within 2 business days.
      3. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number. Please note: Items returned without authorization will not be accepted.

        Refund Process:

        • Refunds will be processed within 1-3 business days after we confirm that the returned product matches the description provided by the customer.
        • Refunds will be issued to the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your card issuer or payment provider.
        • We will not deduct any fees from the refund unless the return is due to damages caused by the customer or if the item is not returned in its original condition.

          Return Shipping Costs:

          • If the return is due to an issue on our part (such as a wrong or defective product), we will cover both the return shipping costs and the full refund.
          • If the return is due to the customer’s choice (such as ordering the wrong item or change of mind), the customer will be responsible for the return shipping fees.
          • Please ensure that you use a tracked shipping method when returning items. We cannot issue a refund for items lost in transit.
          • Damage or Loss in Transit: If the product is returned damaged or lost in transit, we will contact the customer within 2 business days to resolve the issue. If the customer is eligible for a refund, we will deduct up to 20% of the order price as a restocking fee and provide a partial refund.

            Exchanges:

            • If you would like to exchange your item for a different size, model, or color, please contact our customer support team. We will guide you through the exchange process.
            • No additional handling fees or shipping charges will apply for exchanges.

              Order Cancellations:

              • You may cancel your order before it has shipped by contacting us immediately. Once the order has been shipped, the standard return policy will apply.
              • If your order has been shipped, you will need to follow the return process to receive a refund.

              Contact Us:

              If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team:

              Return Address:

              Please contact us first for return instructions, as items returned directly to this address may not be processed:

              • Return Address: Room 410, Wangyuan Building, No. 3007 Hongli Road, Futian District, Shenzhen, Guangdong, 518000, China.